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Group Health
FAQ

Group Health Q&A

In our conversations with members, we get a lot of good questions regarding your coverage with TAC HEBP. Naturally, if one person is asking, others are probably wondering the same thing. So, we've compiled a list for your benefit. If you have any further questions or would like more information regarding your coverage, please call TAC HEBP's Employee Benefits staff at (800) 456-5974.

· What changes were made to the program? Why?
· Can our county be self-funded and still participate in the pool?
· Why do we have to choose a standard plan?
· We need a catastrophic plan. Will that be available?
· Why don't we have an annual dental open enrollment?
· Who provides service to our group?
· Can we use CountyChoice Silver for our retirees instead of BCBSTX?
· Why do we have a 3-tier drug card?
· What is TAC doing to help control costs?
· What can counties do to save money?

What changes were made to the program? Why?
In 2001, the Board voted to have the pool take some risk as a partially self-funded plan. This was done to gain control and flexibility, as well as long-term financial advantages, which is necessary to ensure that our program will continue to serve members now and in the future. As a fully-funded group, the pool was subject to some state regulations that were detrimental to the pool's financial health. The new funding method has made this pool like the others that TAC has successfully operated.

We also adopted a stand-alone prescription drug program, which allow us to purchase drugs at volume discounts. We can now offer mail order service to all groups, regardless of size. It also gives us the flexibility to have prescription drug deductibles, which so many counties have requested.

In addition, in early 2002, TAC HEBP began utilizing an online administration system called OASys. Through OASys, you have direct access to all the tools you need to administer your employees' health benefits; efficiently and accurately. It provides on-line, real-time access to membership and billing saving time and money.

Can our county be self-funded and still participate in the pool?
Yes. In fact, we have made some improvements to our self-funded arrangements that will lower the administrative costs for most of our existing self-funded counties. However, since the pool itself is now a self-funded group, many counties will find it more advantageous to be pooled with the other members. This will provide the benefits of self-insurance with much less risk than self-funding on your own. To discuss your county's options, contact the Employee Benefits Department at TAC.

Why do we have to choose a standard plan?
As the pool has grown, we have come to have hundreds of plan designs to accommodate our members' needs. TAC HEBP has learned from administering so many unique plan designs, that the approcach proved too complicated and expensive. So, we polled our members to see if they would like to adopt standard plans, resulting in lower administrative costs. The unanimous response was in favor of standardization. We created a broad range of choices that mirror the most popular current plans, and even added several features that were not previously available.

We need a catastrophic plan. Will that be available?
YES! In response to several Counties' requests, we now have a plan that will provide a high deductible major medical coverage for their employees. These plans offer a reasonable premium that allows groups to provide healthcare benefits to help their employees when the need is greatest.

Why don't we have an annual dental open enrollment?
Although several groups have requested an annual dental open enrollment, we are not able to offer such a benefit. Most dental work is something that people can put off until sometime in the future, annual open enrollments would subject the pool to a tremendous amount of adverse selection. In other words, many people would only sign up for dental long enough to get their work done, then they would drop out again…until the next time they needed something done. To keep our prices low, we cannot allow annual open enrollments, but as always family members can be added for qualifying events.

Who provides service to our group?
Customer service is provided from both TAC HEBP and Blue Cross Blue Shield of Texas (BCBSTX). For routine customer service such as claims questions, call the toll-free number at BCBSTX (800) 521-2227. For day-to-day questions, call your TAC HEBP Employee Benefits Specialist, and for billing questions call the TAC HEBP Billing and Eligibility Supervisor.

Can we use CountyChoice Silver for our retirees instead of BCBSTX?
Absolutely. Interested pool members must choose to offer their retirees either CountyChoice Silver retiree program or BCBSTX. You must meet minimum contribution guidelines in order to keep your Medicare eligible retirees on the BCBSTX plan. Groups can make the change at their anniversary date. To get the details about eligibility for CountyChoice Silver, please contact the Employee Benefits Department at TAC.

Why do we have a 3-tier drug card?
Statistics show that a 3-tier drug card controls spending by encouraging consumers to choose the less expensive preferred drugs (midtier) or generics when they are available. The State of Texas moved to a 3-tier program last year and it has proven to be highly cost-effective. The prices continue to rise for medication (at a rate of 21 percent this year) which requires us all to pay more out of our pockets in order to maintain the same level of benefits. For the first time, we will be able to provide a prescription deductible that many counties have been interested in offering.

Find out about the national average wholesale price for drugs on our website: www.county.org/services/grouphealth

What is TAC doing to help control costs?
TAC HEBP is very aware of the difficulties counties face in balancing a tight budget.  While the high cost of health care is, in many ways, beyond anyone's control, there are several ways that TAC helps to ease the burden.

First, we bring together over a hundred counties to negotiate together, increasing your purchasing power. TAC HEBP starts by negotiating the best possible deal for the pool as a whole. Historically, we have saved $1-2 million each year through these negotiations.

In the pooling process, we help offset the inevitable bad claims year that all counties experience sooner or later. By streamlining administration, we are also able to keep our fixed costs low, about half of what you would expect to pay in the open market.

TAC HEBP makes it a priority to carefully evaluate and select a provider network that not only has a surplus of doctors, but also delivers substantial discounts on medical bills. Our methods to control costs save you an average of 46 percent on claims.

Finally, TAC HEBP created the Healthy County wellness program exclusively for Texas Counties and their employees. Health County is a comprehensive wellness package that offers a variety of ways to get- and stay- healthy using tools and programs chosen specially for you. To get details about this program, please contact the Wellness department at TAC.


What can counties do to save money?
Each year the price of the medical services and prescription drugs continue to rise as new and more expensive technology and pharmaceuticals become available. As our population ages, health problems also tend to increase. In addition, employees are making multiple doctor visits and obtaining more prescriptions than ever before. These are a few of the primary factors that drive the costs so high. But, there are proactive steps counties can participate in to control claims, thus lowering overall costs.

· As TAC pool members, small and large groups alike get the advantage of our programs that can help save counties money including the Healthwise® Handbook, Disease Management (for fully funded members) and CountyChoice Silver.

· Organize annual health fairs or periodic screenings in conjunction with your health department, extension office and local health care providers. Flu shots have been proven to reduce health care costs and absenteeism. Why not schedule shots at the courthouse?

· Be willing to shape your healthcare benefits to adequately provide the coverage your employees need, yet inspire wise choices that result in reasonable utilization.

· Promote use of mail-order prescriptions and/or use of generic drugs.

The best thing members can do is to stick together.  Counties working as one cohesive group creates great negotiating and purchasing power for all members of the Pool.

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