November / December 2009 Volume 21, Number 6 Read the award-winning magazine serving Texas counties County Magazine PDF Note: PDF file is large and may take a few minutes to open or download
Features
	Turning Anger Around Experts give advice on managing cus-tomer conflicts and creating a service culture			Matching Ends TAC President J.D. Johnson uses the insights of dominoes in politics and life
	Texas Counties Embrace Healthy County Upper manage-ment support essential to employee well-ness program’s success			Lining Up the Science Behind Eyewitness Identifications Keys to cultivating ideas in the public sector

• Outside City Limits
  Legislature gives counties new options for ensuring unincorporated homes meet standards

• President’s Report: TAC Offers an Impressive Mix of Services
  
  
• Texas History: Reagan County Home of Big Lake Oil Boom
  
  
• Clipboard:
  
  
  • NACo Expands Celebration, Promotion of County Government
    
    
  • Congrats to CIO Class of 2009 Graduates
    
    
  • TAC Tech Conference to Explore Web 2.0 with Expert Speakers
    
    
  • CIRA Launches Upgraded Email Service for Counties
    
    
  • TAC Adds Wellness to its Law Enforcement Training
    
    
  • Share Your County’s Best Practices
    
    
• TAC Associates
  
  
• Calendar
  
  
• Implications
  
  
• Information Project: The Statewide Unemployment Rate
  
  
• One Last Look
  
  

Archives
To view issues from 1997 through 2009, visit the County magazine archives.