Employment Opportunities

Risk Management Services – Property Claims Examiner

Texas Association of Counties (TAC) Risk Management Services (RMS) department is seeking a highly qualified, team member for its Property Claims Examiner position. This position is responsible for all aspects of claims management for the property coverage issued by the Texas Association of Counties Risk Management Pool (TAC RMP). The successful candidate will have proven themselves as a property claims examiner and be able to demonstrate their experience. Experience or familiarity with county government, political subdivisions, and risk pools preferred.

The Property Claims Examiner will be expected to:

Make accurate coverage determinations on assigned lines of coverage based on review of applicable coverage document, endorsements, and related information.
Manage claims for assigned lines of coverage issued by the TAC RMP, including: coverage evaluation; establishing appropriate reserves; claim investigation; negotiation and settlement; subrogation; documentation; and communication with TAC RMP members and others.
Timely and accurately respond to inquiries from TAC RMP members, vendors and counsel related to ongoing claims and other coverage issues.
Coordinate claims settlement involving all parties for non-litigated and litigated claims within authorized authority, in compliance with Claims Standards and Procedures.
Work with TAC Legal and Claims department management to assign defense counsel and monitor case status, participate in the development of defense strategy and settlement negotiations within authorized levels and according to Claims Standards and Procedures.
Attend claims related events such as mediation, arbitration, settlement conferences, when appropriate.
Timely review and approve of outside counsel billing.
File management in the RMS department’s risk information management system, including timely and accurate input of claim related information, document scanning, and reporting.
Responsible for cost recovery action as appropriate, including subrogation, restitution, salvage proceeds, and reinsurance recovery.
Work with division staff to ensure that claims payments are promptly processed and issued.
Monitor and report ongoing claims and timely report to TAC RMP’s reinsurers and management as necessary or required.
Provide customer service for TAC and TAC RMP members, county officials, staff, and the general public.
Participate in RMS team meetings to provide assistance to coworkers and TAC RMP members.
Create reports and other documents as requested, including loss data analysis.
Required to be on call 24/7.
Perform other duties as assigned.

Experience / Education Requirements

Bachelor’s degree in risk management or related field required; or a minimum of 10 years of progressively responsible experience in claims handling required.
A minimum of five years large loss commercial property claims handling experience is required.
Texas Department of Insurance all lines adjuster’s license required.
Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU) preferred.
High-level proficiency in usage of Xactimate, Marshall Swift & Boeckh and other property adjuster tools and resources preferred.
Position requires excellent communications skills, both written and verbal, and the ability to relate to persons from varying economic, educational, and cultural backgrounds.
Position requires a high degree of professionalism in representing TAC in significant contacts with elected officials, members, and others.
Position requires a high degree of attention to coverage analysis and file documentation.
Position requires proficiency in the use of personal computer and Microsoft Office products including, but not limited to: Word, Excel, PowerPoint, and SharePoint. Must have or develop proficiency in department’s risk information management system software.
Excellent time management, attention to detail and record keeping required.
Must function independently with minimal supervision.
Must demonstrate an in-depth knowledge of property coverage and maintain current understanding of property issues under Texas law.

Physical Requirements

Position requires travel.

May be required to remain in a stationary position for extended periods of time.
May be required to move or transport boxes or equipment occasionally.
May be required to ascend stairs.

Please send cover letter, salary requirement and resume to Human Resources. No phone calls, please.

Senior Systems Administrator

Position Overview

The Senior Systems Administrator is responsible for the design, implementation, and support of the Texas Association of Counties’ (TAC) network and systems infrastructure. Perform research and analysis to provide resolution for complex technical issues related to TAC’s network. Responsible for monitoring and enhancing network security including assisting with the development and maintenance TAC’s Security Policy. Position has a key role in system up-time, security and disaster recovery initiatives. May require evening and weekend work.

Essential Job Functions

Responsible for the design, implementation, and support of the TAC’s network and systems infrastructure. Responsible for monitoring and enhancing network security including assisting with the development and maintenance of TAC’s Security Policy.
Work independently to perform advanced troubleshooting for complex technical problems including servers, storage, security issues, network architecture and applications. Perform research and analysis to provide resolution for complex technical issues related to TAC’s network.
Develop system, network, and application implementation plans and testing procedures to ensure high availability of critical systems. Maintain TAC’s server and network environments by testing and deploy OS patches and firmware updates.
Provide security analysis for TAC Security Policies, following the National Institute of Standards and Technology (NIST) special publication 800-53 framework. Under the guidance of TAC’s IT Infrastructure Manager, responsible for (1) developing organizational, security, user level, system and control level policies, (2) maintaining and enforcing policies, (3) assisting in organization-wide adoption and compliance.
Provide configuration, set-up and support for various solutions, including (1) VMWare vCenter, Horizon, and NSX (2) Converged infrastructure (3) SPAM filtering (4) Intrusion prevention and content filtering (5) VoIP telephony.
Provide remote and in-person technical support to customers for various technical issues and act as a subject matter expert to TAC end users as needed. Promote a high level of customer satisfaction through proper telephone etiquette and respond with an appropriate amount of urgency to system issues.
Required to thoroughly document and diagram configurations and changes to network and server environments.
Comply with division process and procedures, including updating help desk ticket status and documenting technician solutions performed specific to all work order assignments using associations help desk tracking software, currently Service Desk Plus.
Mentor and support fellow IT team members.
Understand and support TAC’s IT strategies and proactively learn technology trends related to network security.
Perform other duties as assigned.

Experience / Education Requirements

Bachelor’s degree in computer science, information systems, or other applicable field required.
A minimum of five years’ experience designing, implementing and supporting enterprise environments required.
Must be able to diagnose and resolve technical issues across a variety of hardware, software and networks, including:
Microsoft Windows Server and Desktop Operating Systems
Virtual Desktop Infrastructure
Linux servers
Virtualization technologies (VMWare, Hyper-V, etc.)
Office 365, SharePoint Online, Exchange Online
On-premise Active Directory, Azure Active Directory
Email Security (Spam filtering, encryption)
Backup Solutions and Applications
VoIP telephony
Networking and Configuration (Wireless, LAN, WAN, Security)

Preferred certifications:

Microsoft Certified Solutions Associate (MCSE)
VMWare Certified Professional (VCP)
Systems Security Certified Practitioner (SSCP), Security+ CE
Cisco Certified Network Associate (CCNA) or Professional (CCNP)

Other Skills & Abilities

Must be able to explain complex IT concepts in simple terms to end users.
Requires excellent communications skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic, and educational backgrounds.
Requires a high degree of professionalism in representing TAC in contact with elected officials, members, vendors and others.
Familiarity with scripting languages such as Python, Powershell, and Bash preferred.
Must function independently with minimal supervision.
Must be able to maintain confidentiality.
Must be proficient in use of personal computer and Microsoft Office products, including Outlook, Excel, Word and PowerPoint.

Please send cover letter, salary requirement and resume to Human Resources. No phone calls, please.

Risk Management Services - Litigation Claims Examiner

Position Overview

Texas Association of Counties (TAC) Risk Management Services (RMS) department is seeking a highly qualified and experienced team member for its Litigation Claims Examiner position. Primarily responsible for management of the Texas Association of Counties Risk Management Pool’s (TAC RMP) Public Officials and Law Enforcement Liability coverage claims, including communication with TAC Risk Management Services (RMS) staff, TAC RMP members, outside counsel, and reinsurers. Responsible for working with TAC RMP members and outside counsel to develop defense strategies and settlement offers. Responsible for supervising outside counsel. Required to attend claims-related events, such as meetings with TAC RMP members, mediations, significant depositions and trials.

The Litigation Claims Examiner will be expected to:

Manage claims for the TAC RMP’s Public Officials and Law Enforcement Liability coverage, including: evaluating coverage and liability issues; establishing appropriate reserves; recommending defense counsel; communicating with Pool members and defense counsel; documentation; developing defense strategies; and negotiating settlement recommendations;.
Responsible for supervision of defense counsel, including performance evaluation and billing review and approval.
Perform regular claims evaluations, including coordination of settlement opportunities within authorized authority and in compliance with claims standards and procedures.
Based on coverage evaluation, timely draft coverage assignment, reservation of rights, and denial letters for distribution to TAC RMP members.
Travel as necessary to meet with TAC RMP members or attend claim-related event, such as a deposition, mediation, hearing, conference, or trial.
Monitor ongoing claims and timely report to the TAC RMP’s reinsurers, claims supervisor and RMS managers as required.
Responsible for file management in the RMS’s claims system, including timely and accurate input of claim-related information, document scanning, and reporting
Attend, present training and education courses, and represent TAC and TAC RMP at TAC-sponsored and TAC-affiliated member organization conferences.
Work with division staff to ensure that claims payments are promptly processed and issued.
Provide customer service for TAC and TAC RMP members, county officials and staff, and the general public.
Participate in RMS team meetings to provide assistance to coworkers and TAC RMP members.

Experience / Education Requirements

Bachelor’s degree in Business, Risk Management or a related field required. Law degree from an accredited institution and a license to practice law in the State of Texas a plus.
Texas Department of Insurance all lines adjuster’s license required for non-lawyer.
10 years of experience working as an adjuster or counselor in a governmental position, or an insurance provider, or a third-party claims administrator required.
Risk pooling experience preferred.
Comprehensive experience, working as an adjuster, with the legal liability litigation process, including mediations, court and legal proceedings, and errors and omission (E&O) and directors’ and officers’ (D&O) coverage required.
Required to have and maintain current understanding of state and federal court proceedings, county governance, and the law related to insurance coverage, employment, civil rights and tort claims.
Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) designation preferred.

Other Skills & Abilities

Position requires excellent communications skills, both written and verbal, and the ability to relate to persons from varying economic, educational, and cultural backgrounds.
Position requires a high degree of professionalism in representing TAC and TAC RMP in significant contacts with elected officials, members, and others.
Position requires proficiency in the use of personal computer and Microsoft Office products including, but not limited to: Word, Excel, PowerPoint, and SharePoint.
Excellent time management and record keeping required.
Valid Texas driver’s license and a good driving record required; must be able to drive.

Position is based in Austin at TAC headquarters and requires moderate travel.

Please send cover letter, salary requirement and resume to Human Resources. No phone calls, please.

Please send cover letter, salary requirement and resume to Human Resources. No phone calls, please. Applicant Federal Postings.