Employment Opportunities

Due to COVID 19 containment efforts, our timeline on moving forward with hiring for these positions is delayed.  We are still accepting resumes, however, interviews and placement for the positions will be postponed.

Thank you for your interest in employment opportunities with the Texas Association of Counties (TAC).

Who Is TAC?

TAC provides member-driven services and resources to all 254 Texas counties, including more than 4,600 county officials. In short, we help county government function more efficiently, allowing officials to deliver better value to local taxpayers. TAC employees serve those who serve their community. Learn more about our member services.

Thank you! We look forward to connecting with you.

Enterprise Architecture & Data Analytics Manager

Position Overview

The Texas Association of Counties (TAC) is seeking a qualified person for Enterprise Architecture & Data Analytics Manager position. Primary responsibilities are as Enterprise Architecture - This role is responsible to lead and coordinate all aspects of the Texas Association of Counties' (TAC) Enterprise Architecture (EA) program, including: (1) business architecture; (2) information architecture; (3) solutions architecture; (4) technical architecture; and (5) security architecture. Required to enable TAC's future-state business capabilities by supporting its organizational strategic goals to drive targeted business outcomes through the choice of programs, projects and initiatives. As Data Analytics - This role is responsible for design, development and implementation of robust and scalable enterprise data solutions to support TAC's initiatives for data and analytics. Manages TAC's enterprise-wide reporting and analytics architecture to support all lines of business and business decision making. Oversees TAC's overall reporting strategy and day-to-day team management.

The Enterprise Architecture & Data Analytics Manager will be expected to:

1. Leads the development, implementation and coordination of TAC's Enterprise Architecture (EA) program, including: (1) business architecture, which is focused on guiding people, business process and organizational change; (2) information architecture, which is focused on the consistent sharing of information across the enterprise; (3) solutions architecture, which is focused on developing a direction for managing the portfolio of to-be solutions; (4) technical architecture, which is focused on evolving the technical infrastructure; and (5) security architecture, which is focused on managing IT risk through the exchange of information between people, systems and other internal and external factors.
2. Manages, coaches, and supervises assigned departmental staff providing software development of BI/Analytics/EA solutions to support transformational enterprise projects and capability enhancements. Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team, including training and professional development.
3. Partners with the Information Technology Services Division (IT), TAC management, internal stakeholders, and vendors to effectively support TAC's business objectives and work closely with internal teams to ensure alignment of TAC's technology roadmap and execution strategy to meet organization and business goals.
4. Executes and manages initiatives assigned by TAC management, including cross-functional team leadership, emerging projects supporting business needs, and cross functional system integration.
5. Maintains a high level proficiency for emerging Business Intelligence (BI) solutions, application development technology and Enterprise Data Warehouse (EDW) methodologies. Provides support to existing systems and maintain internally developed solutions, including Affordable Care Act Reporting and Tracking System, Pooled and ASO Group Stop Loss and Billing Application.
6. Provides oversight and team leadership for projects delivery involving a variety of technologies and ensures that the implemented solutions align with and support business strategies and requirements. Promotes a division culture and attitude that is proactive and focuses on client satisfaction.
7. Required to develop, define, manage, and be accountable for the data and advanced analytics environments supporting TAC's functional reporting solutions, including making recommendations about the future landscape of application development and enhancements, BI and data solutions.
8. Develops ETL (extract, transform and load) processes, creates and modifies EDW and data marts for reporting, analysis and data synchronization.
9. Performs other duties as assigned.

Experience / Education Requirements

• Bachelor's degree in computer science, engineering, information technology, management information systems or related field required. Master's degree in computer science or management information systems preferred.
• A minimum of 10 years' experience with enterprise data warehousing, solution delivery, architecture, vendor management, business intelligence, reporting, analytics and managing enterprise IT applications, including design, implementation, delivery, troubleshooting and change management required.
• A minimum of five years' experience implementing and integrating enterprise architecture principles and best practices required.
• Experience with Agile/Scrum development methodologies required.

Other Skills & Abilities

• Knowledge in one or more of the following technologies: SQL Server, Oracle, Business Objects, Power BI, and Tableau (or similar business intelligence tools), ASP.NET, C#, Microsoft Lightswitch, SQL Server Management Studio (SSMS), SQL Server Business Intelligence Development Studio (BIDS), SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), Visual Studio, IBM Cognos and Crystal Reports.
• Knowledge of full-life cycle data warehousing, data exchange, data integration, data quality, data security, and BI tools including various ETL/ELT and architectural principles of data integration and data warehousing.
• Strong analytic and big picture capabilities in problem solving approaches that result in the successful delivery of tangible outcomes with significant business value.
• Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds including the ability to present and effectively communicate to executive-level staff.
• Strong interpersonal, customer relationship/partnership and influence skills to facilitate the implementation of efficient business processes supported by technology across all departments, including effectively leading change, originating ideas and championing and gaining commitment.
• Position requires excellent leadership skills, including team building, mentoring and focus under pressure and the ability to consider upstream and downstream process impacts and implications.
• Must demonstrate strong organizational, analytical and problem solving skills in  evaluating situations, making recommendations and taking prompt, effective corrective action including the ability to develop and maintain detailed project plans that include milestones, tasks, and target dates of completion.
• Position requires a high degree of professionalism, confidentiality, and courtesy in representing the department, both internally and in its contacts with members and vendors. 
• Excellent time management and prioritization skills required. Must be highly organized and pay attention to detail.

Financial Analyst

Position Overview

The Texas Association of Counties (TAC) is seeking a qualified person for a Financial Analyst position with our Legislative Services - County Information Program. Primary responsibilities are research and analyze county and state data and information with a special emphasis on county and state financial data. Review and analyze county and state financial documents – including the General Appropriations Act to determine its impact on county operations. Prepare in depth reports on state and county financial data and make presentations to TAC executive management, legislative staff and county officials.

The Financial Analyst will be expected to:

1. Research and collect state and county related financial and other data from all available sources, including department generated surveys; perform statistical and comparative analyses of data.
2. Review and analyze the General Appropriations Act, exercising discretion and independent judgment in determining the impact of the state budget on county operations. Must demonstrate an advanced understanding of the state's appropriations process.
3. Use Access or similar program to store and analyze data used by CIP and other departments. Use Access and Excel to import, clean, and reformat data for use in reports. Prepare PowerPoint presentations of data.
4. Interpret legislation; assist with the preparation of fiscal notes; prepare general and special reports, studies, and general information products; make oral presentations, including legislative testimony.
5. Respond to information requests from county officials, TAC departments, state agency staff, and legislators and their staff.
6. Administer list serves as assigned.
7. Represent CIP in various meetings in the absence of the senior analyst.
8. Perform other duties as assigned.

Experience / Education Requirements

• Bachelor's degree in accounting, business, finance, government or similar field required. Master's degree preferred.
• Minimum of five years' experience with governmental finance and accounting, and two years’ experience with data collection, data migration, analysis, data error correction, reporting, and dissemination required.

Other Skills & Abilities

• Position requires excellent communication skills, both written and verbal.
• Ability to relate to persons with a variety of cultural, economic, and educational backgrounds.
• Position requires a high degree of professionalism in representing TAC in significant contacts with elected officials, state governmental staff, and members.
• Must be proficient in use of personal computer and Microsoft Office products, including: Word, Excel, Access, and PowerPoint.
• Valid Texas driver’s license and good driving record required; must be able to drive.

LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Member Services Representative

Position Overview

Texas Association of Counties (TAC) Risk Management Services (RMS) department is seeking a highly qualified, team member for its Member Services Representative position. Primary responsibility is to provide professional and timely customer service and support to RMS staff and TAC Risk Management Pool (TAC RMP) members. Coordinate member renewals and new business activities associated with all lines of coverage offered by TAC RMP. Responsible for maintaining accurate information related to each line of coverage. Coordinate with other TAC staff to deliver services to TAC RMP members, including marketing, accounting, claims and risk control.

The successful candidate will have proven experience and be able to demonstrate their experience. Experience or familiarity with county government, political subdivisions, and risk pools preferred.

The Member Services Representative will be expected to: 

1. Provide professional customer service to assigned TAC RMP members.
2. Analyze, organize, and process underwriting information associated with all lines of coverage offered by the TAC RMP.
3. Process TAC RMP member renewals and work with RMS marketing staff throughout the year. 
4. Ensure accurate member exposure data is maintained.
5. Process coverage endorsements and certificates in the risk management information system (RMIS).
6. Review bid specifications, analyze, and process requests for proposals to ensure accurate information is collected and ensure timely response and delivery.
7. Review and process property appraisal drafts and member information.
8. Ensure TAC RMP members’ coverage related documents are executed correctly and are saved electronically in the RMIS, shared file drive, and in TAC’s record retention system.
9. Perform other duties as assigned.

Experience / Education Requirements

• High school graduate or equivalent required; Associate’s or Bachelor’s in Business Administration or related discipline preferred.
• A minimum of three years in commercial insurance or relevant work experience required.
• Associate in General Insurance (AINS), Associate in Commercial Underwriting (AU), Accredited Customer Service Representative (ACSR), or Certified Insurance Service Representative (CISR) preferred.

Other Skills & Abilities

• Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
• Position requires a high degree of professionalism in representing TAC in significant contacts with elected officials, members of state governmental offices, and members. 
• Position requires excellent organizational skills, resourcefulness, be self-directed, and critical thinking.
• Must be proficient in use of personal computer and Microsoft Office.
• Must have or develop proficiency in TAC’s risk management information system.
• Must be proficient in using Excel
• Excellent time management and record keeping required.

Physical Requirements

• May be required to remain in a stationary position for extended periods of time.
• May be required to stand, bend, kneel, reach or squat occasionally for extended lengths of time.
• May be required to climb stairs or a ladder.
• May be required to lift or move boxes and designated TAC equipment, up to 25 pounds.
• May require minimal travel.

LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

End User Support Administrator

Position Overview

The Texas Association of Counties (TAC) is seeking a qualified person for an End User Support Administrator position. Primary responsibilities are deployment and maintenance of TAC's system hardware, operating systems and applications. Provide organization-wide service request system management, service request escalation, day-to-day technical support and administration of network environment. Provide network analysis and resolution planning for detected issues and seek appropriate resolution to meet the goals of the department or organization. Responsible for performing a variety of complex technical duties related to system administration. Perform research and analysis to provide resolution for complex technical issues related to TAC's network. Responsible for monitoring and enhancing network security including assisting with the development and maintenance of TAC's Security Policy. Position has a key role in system up-time, security and disaster recovery initiatives. May require evening and weekend work.

The End User Support Administrator will be expected to:

• Serve as triage and first line of end user support. Provide problem analysis and resolution or escalate more complex problems when applicable.
• Monitor and respond to help desk incidents from users and provides routine support and assistance, including handling software and hardware questions, issues, or problems. Directs support requests to appropriate resource if not able to resolve the issue or problem.
• Work independently to perform advanced troubleshooting for complex technical problems including desktops, servers, security issues, printers, network architecture and applications.
• Promote a high level of customer satisfaction through proper telephone etiquette and respond with an appropriate amount of urgency to user problems.
• Provide computer configuration and setup of operating system, services, and applications for workstations and laptops.
• Provide security analysis for TAC Security Policies, following the National Institute of Standards and Technology (NIST) special publication 800-53 framework. Under the guidance of TAC's IT Infrastructure Manager, responsible for (1) developing organizational, security, user level, system and control level policies, (2) maintaining and enforcing policies, (3) assisting in organization-wide adoption and compliance.
• Maintain TAC's laptop and iPad fleet and ensure appropriate updates and anti-virus are installed. Set-up laptops and iPads for training, including traveling to offsite meeting centers. Ensure laptops and iPads are functional for users.
• Provide support for SharePoint Online, according to IT's SharePoint support matrix.
• Provide configuration, set-up and support for various solutions, including (1) multiple file transfer protocol (FTP) solutions, (2) multiple video-conferencing solutions, (3) password repository solution, (4) encrypted USB solution, and (5) telephone system, currently Shoretel.
• Identify, research and resolve technical problems including consulting with users to determine system functional specifications.
• Provide remote and in-person technical support to customers for various technical issues and act as a subject matter expert to TAC end users as needed.
• Ability to thoroughly work through customer requests according to TAC's help desk service level agreement.
• Consult with users to determine hardware, software or system functional specifications.
• Keep customers informed of progress, changes and solutions according to TAC's help desk service level agreement.
• Properly document, track and monitor problems in the help desk ticketing system and resolve them according to TAC's help desk service level agreement.
• Comply with division process and procedures, including updating help desk ticket status and documenting technician solutions performed specific to all work order assignments using associations help desk tracking software, currently Service Desk Plus.
• Mentor and support fellow IT team members.
• Understand and support TAC's IT strategies and proactively learn technology trends related to network security.
• Perform other duties as assigned.

Experience / Education Requirements

• Bachelor's degree in computer science, information systems, or other applicable field.
• A minimum of five years' experience performing technical troubleshooting or direct customer service support in a customer service focused environment.
• Diagnose and resolve technical issues across a variety of hardware, software and networks, including but not limited to:
  • Remote desktop support
  • Microsoft Windows Server and Desktop Operating Systems
  • Virtualization technologies (VMWare, Hyper-V, etc.)
  • Office 365
  • SharePoint Online
  • Active Directory
  • Email Security (Spam filtering, encryption)
  • Backup Solutions and Applications
  • VoIP moves, adds, and changes
  • Networking and Configuration (Wireless, LAN, WAN, Security)

Preferred certifications

• Microsoft Certified Solutions Associate (MCSA)
• VMWare Certified Professional (VCP)
• Systems Security Certified Practitioner (SSCP), Security+ CE
• Cisco Certified Network Associate (CCNA)

Other Skills & Abilities

• Strong interpersonal skills both remotely and in-person; communicate with customers effectively and respectfully.
• Customer service oriented; hospitable, patient, friendly and polite.
• Customer service desk, incident management or problem management skills a plus.
• Ability to explain complex IT concepts in simple terms to end users.
• Detail oriented and ability to identify and troubleshoot problems efficiently.
• Requires excellent communications skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic, and educational backgrounds.
• Requires a high degree of professionalism in representing TAC in contact with elected officials, members, vendors and others.
• Preferred experience working in a VMWare or other virtual infrastructure environment.
• Knowledge of systems software sufficient to determine if a malfunction is with hardware of software.
• Must function independently with minimal supervision.
• Ability to maintain confidentiality.
• Must be proficient in use of personal computer and Microsoft Office products, including, Outlook, Excel, Word and PowerPoint.

Please send cover letter, salary requirement and resume to Human Resources. No phone calls, please. Applicant Federal Postings.​​​​​​