Employment Opportunities

Due to COVID 19 containment efforts, our timeline on moving forward with hiring for these positions is delayed.  We are still accepting resumes, however, interviews and placement for the positions will be postponed.

Thank you for your interest in employment opportunities with the Texas Association of Counties (TAC).

Who Is TAC?

TAC provides member-driven services and resources to all 254 Texas counties, including more than 4,600 county officials. In short, we help county government function more efficiently, allowing officials to deliver better value to local taxpayers. TAC employees serve those who serve their community. Learn more about our member services.

Thank you! We look forward to connecting with you.

Driving Simulator Consultant

Position Overview

Texas Association of Counties (TAC) Risk Management Services (RMS) department is seeking a highly qualified, team member for its Driving Simulator Consultant position. Primary responsibility is the professional delivery of adult education related to driving safety for law enforcement, road and bridge equipment, operation of the driving simulator (Law Enforcement or Road & Bridge), including 20 ft. enclosed trailer, maintenance, training instruction, and scheduling. Develop and distribute fleet safety materials for use by TAC Risk Management Pool (TAC RMP) members. Assist TAC RMP members with fleet safety training by assisting with development of best practices to reduce frequency, severity, and liability for driving-related incidents. Position requires extensive weekly travel.

The Driving Simulator Consultant will be expected to:

1. Serve as instructor and operator for the driving simulator in accordance with established service delivery standards for Risk Control Services (RCS). Prepare and submit reports as appropriate into the Division’s system of record.
2. Under the direction of the Simulator & LE Consultants Supervisor; coordinate maintenance and repairs, warranties, software upgrades, and troubleshooting assistance for the driving simulator.
3. Travel up to 100 percent of each workweek with the driving simulator trailer to work directly with TAC RMP members, with multi-night overnight stays and responsibility for travel planning and cost control.
4. Assist Simulator & LE Consultant Supervisor in developing procedures and materials to support the driving simulator.
5. Assist TAC RMP members in developing risk management practices related to fleet safety and driver training.
6. Develop and deliver presentations on fleet safety to participants at TAC-related educational events; staff the TAC RMP conference booth at events for county officials and employees as assigned.
7. Perform other duties as assigned.

Experience / Education Requirements

• High school graduate or equivalent required. 
• Bachelor’s or associate’s degree preferred.
• A Texas Peace Officer’s License (current, honorably retired or honorably resigned), or Certification as a TCOLE Instructor, or a Commercial Driver's License (CDL) with Commercial Driver Training experience required.
• Emergency Vehicle Operations Course (EVOC) and Below 100 Trainer preferred.

Other Skills & Abilities

• Familiarity of the Title 7 of the Texas Transportation Code and Motor Fleet Operations; understanding of Commercial Vehicle Operations.
• Position requires experience operating motor vehicle while towing, parking, and backing 20 ft. enclosed trailer.
• Position requires proficiency in the use of personal computer and projector with basic knowledge of Microsoft Office products (Outlook, PowerPoint, Word, Excel); ability to operate, calibrate and troubleshoot Windows-based simulation system and coordinate with software vendor for driving simulator system repairs and upgrades
• Proficient in adult learning strategies for development and delivery of training to diverse adult audiences.
• Position requires excellent communications skills; written and verbal with ability to relate to persons from varying economic, educational, and cultural backgrounds.
• Position requires a high degree of professionalism representing TAC in significant contacts with elected officials, members, and others.
• Excellent time management and record keeping required.
• Must be able to function independently with minimal supervision in compliance with established guidelines.
• Valid Texas driver’s license and good driving record required; must be able to drive.

Physical Requirements

• Requires extensive weekly overnight travel.
• Required to remain in a stationary position for extended periods of time.
• May be required to lift or move boxes and designated TAC equipment, up to 50 pounds.
• May be required to stand, bend, kneel, reach or squat occasionally for extended lengths of time.
• May be required to climb stairs or a ladder.
• Requires ability to prepare simulator trailer for towing or stationary use, including connecting or disconnecting from towing vehicle; blocking, leveling and connecting or disconnecting from external services.
• May be exposed to extreme weather conditions during travel or while working outside.

LIMITATIONS AND DISCLAIMER:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Human Resources Consultant

Position Overview

Texas Association of Counties (TAC) Risk Management Services (RMS) department is seeking a highly qualified, team member for its Human Resources Consultant position for the Northwest Region. This position requires 80 percent weekly travel.

Primary responsibility is to provide risk control consulting services related to personnel and human resources (HR) issues and include but not limited to consultations, training, and risk assessments for assigned members of the Texas Association of Counties Risk Management Pool (TAC RMP). Collaborate with the Risk Management Services (RMS) team for the assigned region to identify service opportunities and to determine and prescribe appropriate and effective risk mitigation strategies for TAC RMP members.

The successful candidate will have proven themselves in the Human Resources industry and be able to demonstrate their experience. Experience or familiarity with county government, political subdivisions, and risk pools highly preferred.

The Human Resources Consultant will be expected to:

1. Provide HR-related loss prevention consultation services to TAC RMP members in accordance with established service delivery standards for Risk Control Services (RCS). Prepare and submit reports as appropriate into the Division's system of record.
2. Travel up to 80 percent of each workweek to work directly with TAC RMP members with multi-night overnight stays and responsibility for travel planning and cost control.
3. Develop and deliver presentations on HR-related topics and issues to participants at TAC-related educational events; staff the TAC RMP conference booth at events for county officials and employees as assigned.
4. Monitor and analyze emerging issues, relevant statutory changes, and trends relating to risk management and safety and assist with development of best practices for HR Consultant team for providing technical assistance on findings to members.  Develop resources for TAC publications and online resources.
5. Collaborate on internal projects and program development as assigned.
6. Perform other duties as assigned.

Experience / Education Requirements

• Bachelor's degree in Human Resources Management, Business Administration or a related field; or experience managing a human resources program for a minimum of five years required.
• Experience with a county or other governmental entity preferred.
• Senior Professional in Human Resources (SPHR), Professional in Human Resources (PHR) or similar professional designation preferred.

Skills

• Broad knowledge of personnel management programs and risk mitigation techniques, including expertise in major federal and state laws affecting the employer-employee relationship.
• Position requires working knowledge of Texas Workers Compensation laws and regulations.
• Proficient in adult learning strategies for development and delivery of training to diverse adult audiences.
• Position requires excellent communications skills; written and verbal with ability to relate to persons from varying economic, educational, and cultural backgrounds.
• Position requires a high degree of professionalism representing TAC in significant contacts with elected officials, members, and others.
• Excellent time management and record keeping required.
• Must be able to function independently with minimal supervision in compliance with established guidelines.
• Valid Texas driver's license and good driving record required; must be able to drive.

Physical Requirements

• Requires extensive weekly overnight travel.
• Required to remain in a stationary position for extended periods of time.
• May be required to lift or move boxes and designated TAC equipment, up to 50 pounds.
• May be required to stand, bend, kneel, reach or squat occasionally for extended lengths of time.
• May be required to climb stairs or a ladder.
• May be exposed to extreme weather conditions during travel or while working outside.

Please send cover letter, salary requirement and resume. No phone calls, please.

End User Support Administrator

Position Overview

The Texas Association of Counties (TAC) is seeking a qualified person for an End User Support Administrator position. Primary responsibilities are deployment and maintenance of TAC's system hardware, operating systems and applications. Provide organization-wide service request system management, service request escalation, day-to-day technical support and administration of network environment. Provide network analysis and resolution planning for detected issues and seek appropriate resolution to meet the goals of the department or organization. Responsible for performing a variety of complex technical duties related to system administration. Perform research and analysis to provide resolution for complex technical issues related to TAC's network. Responsible for monitoring and enhancing network security including assisting with the development and maintenance of TAC's Security Policy. Position has a key role in system up-time, security and disaster recovery initiatives. May require evening and weekend work.

The End User Support Administrator will be expected to:

• Serve as triage and first line of end user support. Provide problem analysis and resolution or escalate more complex problems when applicable.
• Monitor and respond to help desk incidents from users and provides routine support and assistance, including handling software and hardware questions, issues, or problems. Directs support requests to appropriate resource if not able to resolve the issue or problem.
• Work independently to perform advanced troubleshooting for complex technical problems including desktops, servers, security issues, printers, network architecture and applications.
• Promote a high level of customer satisfaction through proper telephone etiquette and respond with an appropriate amount of urgency to user problems.
• Provide computer configuration and setup of operating system, services, and applications for workstations and laptops.
• Provide security analysis for TAC Security Policies, following the National Institute of Standards and Technology (NIST) special publication 800-53 framework. Under the guidance of TAC's IT Infrastructure Manager, responsible for (1) developing organizational, security, user level, system and control level policies, (2) maintaining and enforcing policies, (3) assisting in organization-wide adoption and compliance.
• Maintain TAC's laptop and iPad fleet and ensure appropriate updates and anti-virus are installed. Set-up laptops and iPads for training, including traveling to offsite meeting centers. Ensure laptops and iPads are functional for users.
• Provide support for SharePoint Online, according to IT's SharePoint support matrix.
• Provide configuration, set-up and support for various solutions, including (1) multiple file transfer protocol (FTP) solutions, (2) multiple video-conferencing solutions, (3) password repository solution, (4) encrypted USB solution, and (5) telephone system, currently Shoretel.
• Identify, research and resolve technical problems including consulting with users to determine system functional specifications.
• Provide remote and in-person technical support to customers for various technical issues and act as a subject matter expert to TAC end users as needed.
• Ability to thoroughly work through customer requests according to TAC's help desk service level agreement.
• Consult with users to determine hardware, software or system functional specifications.
• Keep customers informed of progress, changes and solutions according to TAC's help desk service level agreement.
• Properly document, track and monitor problems in the help desk ticketing system and resolve them according to TAC's help desk service level agreement.
• Comply with division process and procedures, including updating help desk ticket status and documenting technician solutions performed specific to all work order assignments using associations help desk tracking software, currently Service Desk Plus.
• Mentor and support fellow IT team members.
• Understand and support TAC's IT strategies and proactively learn technology trends related to network security.
• Perform other duties as assigned.

Experience / Education Requirements

• Bachelor's degree in computer science, information systems, or other applicable field.
• A minimum of five years' experience performing technical troubleshooting or direct customer service support in a customer service focused environment.
• Diagnose and resolve technical issues across a variety of hardware, software and networks, including but not limited to:
  • Remote desktop support
  • Microsoft Windows Server and Desktop Operating Systems
  • Virtualization technologies (VMWare, Hyper-V, etc.)
  • Office 365
  • SharePoint Online
  • Active Directory
  • Email Security (Spam filtering, encryption)
  • Backup Solutions and Applications
  • VoIP moves, adds, and changes
  • Networking and Configuration (Wireless, LAN, WAN, Security)

Preferred certifications

• Microsoft Certified Solutions Associate (MCSA)
• VMWare Certified Professional (VCP)
• Systems Security Certified Practitioner (SSCP), Security+ CE
• Cisco Certified Network Associate (CCNA)

Other Skills & Abilities

• Strong interpersonal skills both remotely and in-person; communicate with customers effectively and respectfully.
• Customer service oriented; hospitable, patient, friendly and polite.
• Customer service desk, incident management or problem management skills a plus.
• Ability to explain complex IT concepts in simple terms to end users.
• Detail oriented and ability to identify and troubleshoot problems efficiently.
• Requires excellent communications skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic, and educational backgrounds.
• Requires a high degree of professionalism in representing TAC in contact with elected officials, members, vendors and others.
• Preferred experience working in a VMWare or other virtual infrastructure environment.
• Knowledge of systems software sufficient to determine if a malfunction is with hardware of software.
• Must function independently with minimal supervision.
• Ability to maintain confidentiality.
• Must be proficient in use of personal computer and Microsoft Office products, including, Outlook, Excel, Word and PowerPoint.

Please send cover letter, salary requirement and resume to Human Resources. No phone calls, please. Applicant Federal Postings.​​​​​​