Thank you for your interest in employment opportunities with the Texas Association of Counties (TAC).
Who Is TAC?
TAC provides member-driven services and resources to all 254 Texas counties, including more than 4,600 county officials. In short, we help county government function more efficiently, allowing officials to deliver better value to local taxpayers. TAC employees serve those who serve their community. Learn more about our member services.
Thank you! We look forward to connecting with you.
Judicial Resource Liaison
Position Overview
The Texas Association of Counties (TAC) is seeking a qualified person for Judicial Resource Liaison position. Primary responsibilities are curriculum development, on-site coaching and mentoring for both new and experienced judges, answering judges’ and court personnel questions on the judicial call desk hotline. Develop and deliver educational presentations and serve as resource for county judges and court personnel. Assist with proof reading of BenchBook and develop new forms and scripts for special judicial procedures as needed. This position will serve as a liaison to other judicial organizations and TAC-affiliate member organizations on issues related to judicial education and to assist with education planning and events. Frequent travel required.
The Judicial Resource Liaison will be expected to:
- Work with the Judicial Program Manager in the oversight, management, and implementation the Texas Judicial Academy, judicial education grant programs and funds, including the Judicial and Court Personnel Training Grant and the Texas Traffic Safety eGrant.
- Work with and serve as staff to the County Judges Education Advisory Committee, the Court Assistants Advisory Committee and the Clerks Education Committee for the Probate Academy.
- Develop and deliver presentations related to judicial education at TAC-sponsored and TAC-affiliate member organization conferences and other venues.
- Responsible for curriculum development, on-site coaching and mentoring for both new and experienced county judges, including tracking county government trends and issues.
- Responsible for assisting county judges with procedural issues, including answering questions on the judicial call desk hotline, preparing or locating appropriate orders and documents, and legal research.
- Coordinate special projects and new program development, including needs assessments for assigned projects.
- Develop new forms and scripts for the County Court Bench Manual and oversee editing and proof reading.
- May act as liaison to Texas Judicial Academy’s partner Texas Tech University School of Law and TAC-affiliate member organizations on issues related to judicial education.
- Responsible for registration at events, including transactions involving receipt of cash and checks for registration fees. Required to provide receipt to participant, comply with cash and check safekeeping procedures, and complete cash handling documentation.
- Travel as necessary to conduct training, attend conferences, and assist judges and court personnel.
- Perform other duties as assigned.
Experience / Education Requirements
- Law degree from an accredited institution required.
- Must be an attorney licensed to practice in the State of Texas for a minimum of 12 years.
- A minimum eight years’ experience as a Constitutional County Judge with full judicial jurisdiction over criminal, juvenile, civil and probate cases, including mental commitments, preferred.
- A minimum of eight years’ experience as a county attorney in a constitutional county court with full judicial jurisdiction over criminal, juvenile, civil and probate cases, including mental commitments and providing support to county commissioners court will be considered.
Other Skills & Abilities
- Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
- Position requires a high degree of professionalism in representing TAC in significant contacts with elected officials, public employees, and members.
- Must be proficient in use of personal computer and Microsoft Office products including: Word, Excel, and PowerPoint.
- Must function independently with minimal supervision.
- Excellent time management and record keeping required.
- Valid Texas driver’s license and good driving record required; must be able to drive.
Please send cover letter, salary requirement and resume. No phone calls, please.
Risk Management Services – Claims Litigation Examiner
Position Overview
Texas Association of Counties (TAC) Risk Management Services (RMS) department is seeking a highly qualified and experienced team member for its Claims Litigation Examiner position. Primarily responsible for management of the Texas Association of Counties Risk Management Pool's (TAC RMP) Public Officials and Law Enforcement Liability coverage claims, including communication with TAC Risk Management Services (RMS) staff, TAC RMP members, outside counsel, and reinsurers. Responsible for working with TAC RMP members and outside counsel to develop defense strategies and settlement offers. Responsible for supervising outside counsel. Required to attend claims-related events, such as meetings with TAC RMP members, mediations, significant depositions and trials.
The Claims Litigation Examiner will be expected to:
- Manage claims for the TAC RMP's Public Officials and Law Enforcement Liability coverage, including: evaluating coverage and liability issues; establishing appropriate reserves; recommending defense counsel; communicating with Pool members and defense counsel; documentation; developing defense strategies; and negotiating settlement recommendations; .
- Responsible for supervision of defense counsel, including performance evaluation and billing review and approval.
- Perform regular claims evaluations, including coordination of settlement opportunities within authorized authority and in compliance with claims standards and procedures.
- Based on coverage evaluation, timely draft coverage assignment, reservation of rights, and denial letters for distribution to TAC RMP members.
- Travel as necessary to meet with TAC RMP members or attend claim-related event, such as a deposition, mediation, hearing, conference, or trial.
- Monitor ongoing claims and timely report to the TAC RMP's reinsurers, claims supervisor and RMS managers as required.
- Responsible for file management in the RMS's claims system, including timely and accurate input of claim-related information, document scanning, and reporting.
- Attend, present training and education courses, and represent TAC and TAC RMP at TAC-sponsored and TAC-affiliated member organization conferences.
- Work with division staff to ensure that claims payments are promptly processed and issued.
- Provide customer service for TAC and TAC RMP members, county officials and staff, and the general public.
- Participate in RMS team meetings to provide assistance to coworkers and TAC RMP members.
Experience / Education Requirements
- Bachelor's degree in Business, Risk Management or a related field required. Law degree from an accredited institution and a license to practice law in the State of Texas a plus.
- Texas Department of Insurance all lines adjuster's license required for non-lawyer.
- 10 years of experience working as an adjuster or counselor in a governmental position, or an insurance provider, or a third-party claims administrator required.
- Risk pooling experience preferred.
- Comprehensive experience, working as an adjuster, with the legal liability litigation process, including mediations, court and legal proceedings, and errors and omission (E&O) and directors' and officers' (D&O) coverage required.
- Required to have and maintain current understanding of state and federal court proceedings, county governance, and the law related to insurance coverage, employment, civil rights and tort claims.
- Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) designation preferred.
Other Skills & Abilities
- Position requires excellent communications skills, both written and verbal, and the ability to relate to persons from varying economic, educational, and cultural backgrounds.
- Position requires a high degree of professionalism in representing TAC and TAC RMP in significant contacts with elected officials, members, and others.
- Position requires proficiency in the use of personal computer and Microsoft Office products including, but not limited to: Word, Excel, PowerPoint, and SharePoint.
- Excellent time management and record keeping required.
- Valid Texas driver's license and a good driving record required; must be able to drive.
Physical Requirements
Position is based in Austin at TAC headquarters and requires moderate travel.
IT Network and Systems Administrator
Position Overview
The Texas Association of Counties (TAC) is seeking a qualified person for an IT Network and Systems Administrator position. Primary responsibilities are deployment and maintenance of TAC's system hardware, operating systems and applications. Provide organization-wide service request system management, service request escalation, day-to-day technical support and administration of network environment. Provide network analysis and resolution planning for detected issues and seek appropriate resolution to meet the goals of the department or organization. Responsible for performing a variety of complex technical duties related to system administration. Perform research and analysis to provide resolution for complex technical issues related to TAC's network. Responsible for monitoring and enhancing network security including assisting with the development and maintenance of TAC's Security Policy. Position has a key role in system up-time, security and disaster recovery initiatives. May require evening and weekend work.
The IT Network and Systems Administrator will be expected to:
- Serve as triage and first line of end user support. Provide problem analysis and resolution or escalate more complex problems when applicable.
- Monitor and respond to help desk incidents from users and provides routine support and assistance, including handling software and hardware questions, issues, or problems. Directs support requests to appropriate resource if not able to resolve the issue or problem.
- Work independently to perform advanced troubleshooting for complex technical problems including desktops, servers, security issues, printers, network architecture and applications.
- Promote a high level of customer satisfaction through proper telephone etiquette and respond with an appropriate amount of urgency to user problems.
- Provide computer configuration and setup of operating system, services, and applications for workstations and laptops.
- Provide security analysis for TAC Security Policies, following the National Institute of Standards and Technology (NIST) special publication 800-53 framework. Under the guidance of TAC's IT Infrastructure Manager, responsible for (1) developing organizational, security, user level, system and control level policies, (2) maintaining and enforcing policies, (3) assisting in organization-wide adoption and compliance.
- Maintain TAC's laptop and iPad fleet and ensure appropriate updates and anti-virus are installed. Set-up laptops and iPads for training, including traveling to offsite meeting centers. Ensure laptops and iPads are functional for users.
- Provide support for SharePoint Online, according to IT's SharePoint support matrix.
- Provide configuration, set-up and support for various solutions, including (1) multiple file transfer protocol (FTP) solutions, (2) multiple video-conferencing solutions, (3) password repository solution, (4) encrypted USB solution, and (5) telephone system, currently Shoretel.
- Identify, research and resolve technical problems including consulting with users to determine system functional specifications.
- Provide remote and in-person technical support to customers for various technical issues and act as a subject matter expert to TAC end users as needed.
- Ability to thoroughly work through customer requests according to TAC's help desk service level agreement.
- Consult with users to determine hardware, software or system functional specifications.
- Keep customers informed of progress, changes and solutions according to TAC's help desk service level agreement.
- Properly document, track and monitor problems in the help desk ticketing system and resolve them according to TAC's help desk service level agreement.
- Comply with division process and procedures, including updating help desk ticket status and documenting technician solutions performed specific to all work order assignments using associations help desk tracking software, currently Service Desk Plus.
- Mentor and support fellow IT team members.
- Understand and support TAC's IT strategies and proactively learn technology trends related to network security.
- Perform other duties as assigned.
Experience / Education Requirements
- Bachelor's degree in computer science, information systems, or other applicable field.
- A minimum of five years' experience performing technical troubleshooting or direct customer service support in a customer service focused environment.
- Diagnose and resolve technical issues across a variety of hardware, software and networks, including but not limited to:
- Remote desktop support
- Microsoft Windows Server and Desktop Operating Systems
- Virtualization technologies (VMWare, Hyper-V, etc.)
- Office 365
- SharePoint Online
- Active Directory
- Email Security (Spam filtering, encryption)
- Backup Solutions and Applications
- VoIP moves, adds, and changes
- Networking and Configuration (Wireless, LAN, WAN, Security)
Preferred certifications:
- Microsoft Certified Solutions Associate (MCSA)
- VMWare Certified Professional (VCP)
- Systems Security Certified Practitioner (SSCP), Security+ CE
- Cisco Certified Network Associate (CCNA)
Other Skills & Abilities
- Strong interpersonal skills both remotely and in-person; communicate with customers effectively and respectfully.
- Customer service oriented; hospitable, patient, friendly and polite.
- Customer service desk, incident management or problem management skills a plus.
- Ability to explain complex IT concepts in simple terms to end users.
- Detail oriented and ability to identify and troubleshoot problems efficiently.
- Requires excellent communications skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic, and educational backgrounds.
- Requires a high degree of professionalism in representing TAC in contact with elected officials, members, vendors and others.
- Preferred experience working in a VMWare or other virtual infrastructure environment.
- Knowledge of systems software sufficient to determine if a malfunction is with hardware of software.
- Must function independently with minimal supervision.
- Ability to maintain confidentiality.
- Must be proficient in use of personal computer and Microsoft Office products, including, Outlook, Excel, Word and PowerPoint.
Please send cover letter, salary requirement and resume. No phone calls, please.
Please send cover letter, salary requirement and resume to Human Resources. No phone calls, please. Applicant Federal Postings.