Employment Opportunities

Thank you for your interest in employment opportunities with the Texas Association of Counties (TAC).

Who Is TAC?

TAC provides member-driven services and resources to all 254 Texas counties, including more than 4,600 county officials. In short, we help county government function more efficiently, allowing officials to deliver better value to local taxpayers. TAC employees serve those who serve their community. Learn more about our member services.

Thank you! We look forward to connecting with you.

IT Network and Systems Administrator

Position Overview

The Texas Association of Counties (TAC) is seeking a qualified person for an IT Network and Systems Administrator position. Primary responsibilities are deployment and maintenance of TAC’s system hardware, operating systems and applications. Provide organization-wide service request system management, service request escalation, day-to-day technical support and administration of network environment. Provide network analysis and resolution planning for detected issues and seek appropriate resolution to meet the goals of the department or organization. Responsible for performing a variety of complex technical duties related to system administration. Perform research and analysis to provide resolution for complex technical issues related to TAC’s network. Responsible for monitoring and enhancing network security including assisting with the development and maintenance of TAC’s Security Policy. Position has a key role in system up-time, security and disaster recovery initiatives. May require evening and weekend work.

The IT Network and Systems Administrator will be expected to:

1. Serve as triage and first line of end user support. Provide problem analysis and resolution or escalate more complex problems when applicable.
2. Monitor and respond to help desk incidents from users and provides routine support and assistance, including handling software and hardware questions, issues, or problems. Directs support requests to appropriate resource if not able to resolve the issue or problem.
3. Work independently to perform advanced troubleshooting for complex technical problems including desktops, servers, security issues, printers, network architecture and applications.
4. Promote a high level of customer satisfaction through proper telephone etiquette and respond with an appropriate amount of urgency to user problems.
5. Provide computer configuration and setup of operating system, services, and applications for workstations and laptops.
6. Provide security analysis for TAC Security Policies, following the National Institute of Standards and Technology (NIST) special publication 800-53 framework. Under the guidance of TAC’s IT Infrastructure Manager, responsible for (1) developing organizational, security, user level, system and control level policies, (2) maintaining and enforcing policies, (3) assisting in organization-wide adoption and compliance.
7. Maintain TAC’s laptop and iPad fleet and ensure appropriate updates and anti-virus are installed. Set-up laptops and iPads for training, including traveling to offsite meeting centers. Ensure laptops and iPads are functional for users. 
8. Provide support for SharePoint Online, according to IT’s SharePoint support matrix.
9. Provide configuration, set-up and support for various solutions, including (1) multiple file transfer protocol (FTP) solutions, (2) multiple video-conferencing solutions, (3) password repository solution, (4) encrypted USB solution, and (5) telephone system, currently Shoretel.
10. Identify, research and resolve technical problems including consulting with users to determine system functional specifications.
11. Provide remote and in-person technical support to customers for various technical issues and act as a subject matter expert to TAC end users as needed.
12. Ability to thoroughly work through customer requests according to TAC’s help desk service level agreement.
13. Consult with users to determine hardware, software or system functional specifications.
14. Keep customers informed of progress, changes and solutions according to TAC’s help desk service level agreement.
15. Properly document, track and monitor problems in the help desk ticketing system and resolve them according to TAC’s help desk service level agreement.
16. Comply with division process and procedures, including updating help desk ticket status and documenting technician solutions performed specific to all work order assignments using associations help desk tracking software, currently Service Desk Plus.
17. Mentor and support fellow IT team members.
18. Understand and support TAC’s IT strategies and proactively learn technology trends related to network security.
19. Perform other duties as assigned.

Experience / Education Requirements

• Bachelor’s degree in computer science, information systems, or other applicable field.
• A minimum of five years’ experience performing technical troubleshooting or direct customer service support in a customer service focused environment.
• Diagnose and resolve technical issues across a variety of hardware, software and networks, including but not limited to:
• Remote desktop support
  • Microsoft Windows Server and Desktop Operating Systems
  • Virtualization technologies (VMWare, Hyper-V, etc.)
  • Office 365
  • SharePoint Online
  • Active Directory
  • Email Security (Spam filtering, encryption)
  • Backup Solutions and Applications
  • VoIP moves, adds, and changes
  • Networking and Configuration (Wireless, LAN, WAN, Security)
• Preferred certifications:
  • Microsoft Certified Solutions Associate (MCSA)
  • VMWare Certified Professional (VCP)
  • Systems Security Certified Practitioner (SSCP), Security+ CE
  • Cisco Certified Network Associate (CCNA)

Other Skills & Abilities

• Strong interpersonal skills both remotely and in-person; communicate with customers effectively and respectfully.
• Customer service oriented; hospitable, patient, friendly and polite.
• Customer service desk, incident management or problem management skills a plus.
• Ability to explain complex IT concepts in simple terms to end users.
• Detail oriented and ability to identify and troubleshoot problems efficiently.
• Requires excellent communications skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic, and educational backgrounds.
• Requires a high degree of professionalism in representing TAC in contact with elected officials, members, vendors and others.
• Preferred experience working in a VMWare or other virtual infrastructure environment.
• Knowledge of systems software sufficient to determine if a malfunction is with hardware of software.
• Must function independently with minimal supervision.
• Ability to maintain confidentiality.
• Must be proficient in use of personal computer and Microsoft Office products, including, Outlook, Excel, Word and PowerPoint.

Please send cover letter, salary requirement and resume. No phone calls, please.

Claims Litigation Examiner

Position Overview

Texas Association of Counties (TAC) Risk Management Services (RMS) department is seeking a highly qualified and experienced team member for its Claims Litigation Examiner position. Primarily responsible for management of the Texas Association of Counties Risk Management Pool’s (TAC RMP) Public Officials and Law Enforcement Liability coverage claims, including communication with TAC Risk Management Services (RMS) staff, TAC RMP members, outside counsel, and reinsurers.  Responsible for working with TAC RMP members and outside counsel to develop defense strategies and settlement offers. Responsible for supervising outside counsel.  Required to attend claims-related events, such as meetings with TAC RMP members, mediations, significant depositions and trials.

The Claims Litigation Examiner will be expected to:

• Manage claims for the TAC RMP’s Public Officials and Law Enforcement Liability coverage, including: evaluating coverage and liability issues; establishing appropriate reserves; recommending defense counsel; communicating with Pool members and defense counsel; documentation; developing defense strategies; and negotiating settlement recommendations; .
• Responsible for supervision of defense counsel, including performance evaluation and billing review and approval.
• Perform regular claims evaluations, including coordination of settlement opportunities within authorized authority and in compliance with claims standards and procedures.
• Based on coverage evaluation, timely draft coverage assignment, reservation of rights, and denial letters for distribution to TAC RMP members.
• Travel as necessary to meet with TAC RMP members or attend claim-related event, such as a deposition, mediation, hearing, conference, or trial.
• Monitor ongoing claims and timely report to the TAC RMP’s reinsurers, claims supervisor and RMS managers as required.
• Responsible for file management in the RMS’s claims system, including timely and accurate input of claim-related information, document scanning, and reporting
• Attend, present training and education courses, and represent TAC and TAC RMP at TAC-sponsored and TAC-affiliated member organization conferences.
• Work with division staff to ensure that claims payments are promptly processed and issued.
• Provide customer service for TAC and TAC RMP members, county officials and staff, and the general public.
• Participate in RMS team meetings to provide assistance to coworkers and TAC RMP members.

Experience / Education Requirements

• Bachelor’s degree in Business, Risk Management or a related field required. Law degree from an accredited institution and a license to practice law in the State of Texas a plus.
• Texas Department of Insurance all lines adjuster’s license required for non-lawyer.
• 10 years of experience working as an adjuster or counselor in a governmental position, or an insurance provider, or a third-party claims administrator required.
• Risk pooling experience preferred.
• Comprehensive experience, working as an adjuster, with the legal liability litigation process, including mediations, court and legal proceedings, and errors and omission (E&O) and directors’ and officers’ (D&O) coverage required.
• Required to have and maintain current understanding of state and federal court proceedings, county governance, and the law related to insurance coverage, employment, civil rights and tort claims.
• Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) designation preferred.

Other Skills & Abilities

• Position requires excellent communications skills, both written and verbal, and the ability to relate to persons from varying economic, educational, and cultural backgrounds.
• Position requires a high degree of professionalism in representing TAC and TAC RMP in significant contacts with elected officials, members, and others.
• Position requires proficiency in the use of personal computer and Microsoft Office products including, but not limited to: Word, Excel, PowerPoint, and SharePoint.
• Excellent time management and record keeping required.
• Valid Texas driver’s license and a good driving record required; must be able to drive.

Physical Requirements

Position is based in Austin at TAC headquarters and requires moderate travel.

Please send cover letter, salary requirement and resume. No phone calls, please.

Records Retention Coordinator

Position Overview

The Texas Association of Counties (TAC) is seeking a qualified person for Records Retention Coordinator position. Primary responsibilities are responsible to assist in the development, maintenance and operation of the Texas Association of Counties' records retention system and retention schedules, guidelines and policy. Responsible for: compliance with applicable policies and regulations; performing quality assurance review and quality control of electronic images and indexes; and maintaining TAC's departmental records and files. Required to provide instruction and support to TAC personnel on search and retrieval techniques.

The Records Retention Coordinator will be expected to:

1. Assist in development, maintenance and operation of TAC's records retention system, currently Onbase, under the supervision of the Records Manager, including retention schedules, records guidelines and policy, naming conventions, indexing and quality control. Participate in evaluation of system to provide improved functionality and efficiency for handling, protecting and disposing of records.
2. Timely process requests from TAC departments for records retention services, including receipt of documentation for input, scanning and indexing documents, and data entry by document class type, in accordance with established processes, procedures, and naming conventions.
3. Performs daily quality assurance checks to ensure system accuracy and integrity and compliance with TAC's records retention schedule, guidelines and policy, including that electronic images of documents are clear, readable and indexed properly.
4. Coordinate with TAC departments to provide records retention and retrieval services, including search and retrieval training, monitoring retention deadlines, and implementing file destruction as appropriate.
5. Coordinate quarterly records retention audits to ensure TAC departments are compliant with TAC's records retention schedule, guidelines and policy.
6. Assist in maintaining user permissions within OnBase and performing quarterly audits on user access controls.
7. Assist with production of periodic reports for executive management on compliance with TAC's record retention schedule, guidelines and policy.
8. Assist in coordination of TAC's onsite paper shredding program, including interface with external vendor.
9. Coordinate special projects, as required.
10. Perform other duties as assigned.

Experience / Education Requirements

• Bachelor's degree in records management, business, library science, information systems or other similar field required.
• A minimum of two years' experience in use of scanning equipment and data entry or indexing preferred.
• Certified Records Analyst (CRA) or Certified Records Management (CRM) designation preferred.
• Experience with OnBase, TAC's current records retention system, highly preferred.

Other Skills & Abilities

• Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds. 
• Requires a high degree of professionalism in representing TAC in contact with vendors and others.
• Must have strong organizational skills, including data compilation and indexing.
• Excellent time management and record keeping required.
• Must maintain a high degree of confidentiality.
• Must be proficient in use of personal computer and Microsoft Office products including, Word, Excel, and PowerPoint. Experience with document imaging or content management software preferred.
• Familiarity with the Texas State Library and Archives Commission Retention Schedule for Local Governments preferred.
• Familiarity with HIPAA and other federal and state privacy regulations preferred.
• Must develop and maintain proficiency in TAC's records retention system, currently OnBase.

Please send cover letter, salary requirement and resume. No phone calls, please.

Employee Benefits Consultant - East

Position Overview

The Texas Association of Counties (TAC) is seeking a qualified person for Employee Benefits Consultant position. Primary responsibilities are consulting with members of the Texas Association of Counties (TAC) Health and Employee Benefits Pool (Pool), the Texas Association of Counties Unemployment Compensation Group Account Fund (Fund) and other eligible local governmental entities regarding employee benefits programs offered by the Pool and the Fund. Responsible for account management activities associated with servicing the fully insured and self-insured Pool members in an assigned territory. Assist in developing strategies as necessary to deliver employee benefit programs to Pool and Fund members. Market the Pool and Fund services to current and prospective members in an assigned territory. Position requires extensive travel, up to 80% overnight in the state of Texas. Residence in assigned territory preferred.

The Employee Benefits Consultant will be expected to:

1. Responsible for consulting with Pool and Fund members and other eligible local governmental entities regarding employee benefits programs offered by the Pool and the Fund and communicating the value of the Pool and the Fund.
2. Develop and maintain understanding of current Pool coverages and programs, health care contracts, financial reports and laws applicable to the Pool’s coverages, including COBRA, PPACA, HIPAA and Medicare.
3. Responsible for account management activities associated with servicing the fully insured and self-insured Pool and Fund members in assigned territory, including marketing new products, identifying prospective Pool and Fund members and marketing employee benefits programs to them.
4. Required to regularly visit current and prospective Pool and Fund members and to develop relationships with their governing body and other significant contacts responsible for approval or management of employee benefit programs.
5. Provide information to the Financial Analyst and Business Systems team for inclusion in responses to Requests for Proposals (RFPs) and Requests for Quotes (RFQs).
6. Conduct semi-annual and annual financial performance reviews, as appropriate, with the governing body of each member in the assigned territory.
7. Develop and deliver presentations related to employee benefit proposals and programs to current Pool and Fund members, at TAC-sponsored and TAC-affiliate member organization conferences and at other venues, including staffing the TAC and HBS booths at conferences.
8. Monitor and analyze new legislation and trends regarding employee benefits programs and notify Pool members of relevant changes, including any necessary compliance training.
9. Coordinate with HBS Employee Benefits Specialists (EBSs), Wellness Consultants (WCs) and other TAC staff to provide Pool and Fund member services and assist with renewals as requested.
10. Develop and maintain expertise in employee benefits funding and delivery, including point of service, HMO network arrangements, EPO network arrangements, network operations, pooling, and partially self-funded administrative services only plans.
11. Develop and maintain product knowledge expertise in additional areas including life coverage, dental, vision, and Medicare supplement plans.
12. Perform other duties as assigned.

Experience / Education Requirements

• Bachelor’s Degree in business, insurance, marketing or related field or equivalent experience required.
• A minimum of three years’ experience marketing or administering health, dental and ancillary coverages, and life insurance is preferred.  A proven track record of health insurance marketing is preferred.
• Strong knowledge of marketing or administering employee health benefits programs required, with an in-depth knowledge of the structure of fully insured and self-funded health programs preferred.

Other Skills & Abilities

• Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
• Position requires a high degree of professionalism in representing TAC, the Pool and the Fund in significant contacts with elected officials, public employees, and dependents.
• Must be proficient in use of personal computer and Microsoft Office products including: Word, Excel, and PowerPoint.
• Must function independently with minimal supervision.
• Excellent time management and record keeping required.
• Valid Texas driver’s license and good driving record required; must be able to drive.
• Residence in assigned territory preferred.

Physical Requirements

• Position requires extensive travel; up to 80% overnight travel in the State of Texas.

Please send cover letter, salary requirement and resume. No phone calls, please.

Communication Services Manager

Position Overview

The Texas Association of Counties (TAC) is seeking a qualified person for Communication Services Manager position. Primary responsibilities are to coordinate efficient operations of Communications Division, including supervision of division staff. Responsible for division staff training and compliance with established policies and procedures, including adherence to TAC brand and style guidelines. Manage and oversee development, production, and distribution of various external and internal communication materials in multiple mediums, including online and print. Develop and implement TAC's social media strategies and marketing efforts. Responsible for division budget development and oversight. Some travel required.

The Communication Services Manager will be expected to: 

1. Manage operations of the Communications Division, including supervising division staff. Responsible for division staff training and professional development, and compliance with established policies and procedures, including established TAC brand and style.
2. Manage and oversee the development of communication strategy for internal customers on the various communication channels including TAC social media channels, including coordination with the Education Services Manager to meet division communication needs. Work with all customers to understand and meet their communication needs while adhering to established guidelines.
3. Manage and oversee all communication projects to ensure an efficient and effective trafficking of each, including a demonstrated understanding of each phase of a project from concept creation, copy development, design creative development and product delivery process in all mediums. Must ensure that projects are completed and delivered timely, including coordination with the Print Services Manager to facilitate the print production process.
4. Develop, produce, and distribute communication material for TAC programs and TAC-affiliate member organization conferences.
5. Travel as necessary to attend TAC-sponsored and TAC-affiliate member organization conferences and other locations as assigned.
6. Provide customer service for TAC members, county officials, staff, and the general public.
7. Serve as division liaison with other TAC departments.
8. Collaborate as team member on internal special projects and new program development.
9. Perform other duties as assigned.

Experience / Education Requirements

• Bachelor's degree in Communications, Journalism or at least five years equivalent experience in the Communications area.
• A minimum of five years' experience in managing a Communication team including responsibility, oversight and production of print, web, video and social media projects.

Other Skills and Abilities

• Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
• Position requires a high degree of professionalism in representing TAC in significant contacts with elected officials, public employees, and members.
• An interest in local (county) government in Texas, a plus.
• Must be proficient in use of personal computer and Microsoft Office products including: Word, Excel, and PowerPoint.
• Experience in: Adobe Creative Suite/Creative Cloud, including InDesign, Illustrator, Photoshop and Acrobat; video production, including editing; social media content development, strategy and engagement; photograph; article development and magazine production; and web development and engagement preferred.
• Position requires experience with trafficking of communications projects and use of a project management system for efficient and effective project completion. Knowledge of Robohead a plus.
• Must be able to perform basic accounting and bookkeeping functions, including account coding.
• Must function independently with minimal supervision.
• Excellent time management and record keeping required.
• Valid Texas driver's license and good driving record required; must be able to drive.

Please send cover letter, salary requirement and resume. No phone calls, please.

Please send cover letter, salary requirement and resume to Human Resources. No phone calls, please. Applicant Federal Postings.​​​​​​