Who We Are
The Texas Association of Counties (TAC) is the representative voice for all Texas counties and county officials. We provide member-driven services and resources to all 254 Texas counties, including more than 4,600 county officials. In short, we help county government function more efficiently, allowing officials to deliver better value to local taxpayers. We serve those who serve their community.
Our mission is to unite counties to achieve better solutions. Through TAC, counties join together to respond to the needs of Texans by finding solutions to challenges faced by all counties. With our assistance, county government's leaders offer a variety of services that support county officials' work to provide vital services to local residents as efficiently as possible.
TAC was ranked the #1 top workplace for mid-sized companies in the Austin area—three times—in 2021, 2020 and 2019, by the Austin American-Statesman. Our amazing workplace culture is built—intentionally—by a collective commitment to follow what we call the TAC Way. It's 26 guiding fundamentals that put our values of trust, integrity, and service into action.
The Opportunity
As the Sr. IT & Data Services Manager, reporting to the Director of Operations Services, you will provide leadership and oversight for TAC's enterprise-wide information technology efforts, including functions of IT operations, infrastructure, security, software implementation, support management and data solutions. Your role serves as a strategic partner who can see the big picture in terms of consequences and scope when planning and implementing changes necessary for the future growth and success of TAC. You are a trusted advisor that builds relationships with business stakeholders, maintains a strong understanding of TAC's business and member needs, and ensures efficient delivery of IT services that will meet those needs. You will also work closely with the Director of Operations and TAC's executive management to implement strategic direction around technology, software, and data initiatives, including development and implementation of TAC's long-term technology roadmap. Ultimately, you will create and lead a culture of strategic alignment, collaboration, and purpose; and focus on the right outcomes for TAC and its members.
Your Role
- Build multi-year IT roadmap with key performance indicators and clear objectives; and ensure alignment with TAC's overall mission, vision, and strategic plan.
- Build strong, collaborative relationships with executive management, board leadership and all stakeholders to ensure a comprehensive understanding of the organization's needs for technology and its strategic direction.
- Develop IT business case justifications and cost/benefit analyses for technology spending to support both long-term and short-term business initiatives.
- Develop and monitor IT operating budget and capital projects to support TAC's goals and objectives. Provide strategic leadership in prioritizing technology projects to optimize available budgets.
- Communicate IT vision, strategies, and critical success plans. Communicate clearly and regularly to ensure IT consistently provides stellar service. Maintain the ability to adjust communication styles and presentations to fit the audience.
- Work effectively with strong, diverse teams of people with multiple perspectives, talents, and backgrounds. Manage multiple viewpoints from business stakeholders across departments on ambiguous topics to build consensus and achieve positive outcomes for intended goals.
- Lead IT team by fostering a culture of trusted partnerships, customer service, and continuous improvements.
- Coach/mentor IT team to maximize performance management and support professional development.
- Manage multiple high visible and complex technology initiatives with minimal oversight.
- Self-starter with a strong sense of ownership and follow-through who is committed to achieving results. Ability to make recommendations and decisions that balance a variety of factors.
- Continuously identify opportunities to improve processes and standards and employ IT best practices to ensure optimal value delivery.
- Develop and maintain a network of industry contacts or perform direct research on industry trends and business and technology products.
- Direct TAC's enterprise-wide disaster recovery and business continuity plan.
What You Bring
- Bachelor's degree in computer science or related field required. Master's degree in business administration or management information systems preferred.
- A minimum of 15 years of relevant technical experience, including at least 8 years in a leadership role.
- Knowledgeable about IT business best practices and how to apply them throughout an organization.
- Excellent communication skills, both written and verbal, including the ability to relate to persons with a variety of cultural, economic, and educational backgrounds.
Who You Are
- You are creative, takes initiative, has good judgment and you can achieve results through others.
- You are confident in your voice and in the knowledge of your profession, unafraid to defend your position and able to back it up with clear data and information.
- You have excellent communication skills and operate with a high degree of confidentiality.
- You understand the strategic link between business and technology; you are a key contributor to the development and fulfillment of the organization's purpose.
- You are a creative thinker and innovative in leveraging technology and process.
- You genuinely like people and are adept at building rapport with anyone regardless of stature, background, culture, or ethnicity; you demonstrate value for everyone, easily establishing trust-based relationships and are a trusted coach and advisor.
- You are highly collaborative but are unafraid to be decisive when the time is right.
- You take your commitments seriously and demonstrate personal accountability to them.
- You know how to build a high-functioning team, including team building and mentoring, but you will roll up your sleeves to pitch in to achieve goals when needed; you are a servant leader.
- You work hard but laugh often; you're both respected and approachable.
What You Will Get
You will be a member of a passionate team that believes the employee experience begets the customer experience. We encourage a culture of early and often feedback, addressing issues and needs head on with respect, viewing course corrections as learning opportunities to be better. We believe that it is the work we do for our customers that motivates employees sustainably, but respect the need for extrinsic rewards which include:
- Competitive Pay
- Generous health benefits plan through BlueCross BlueShield of Texas
- Dental, vision, & numerous other voluntary benefit options
- Retirement plan (pension) with match upon retirement
- Voluntary 403b plan
- Paid Time Off (PTO)
- Numerous Paid Holidays
- Maternity & Paternity Leave
- Tuition Assistance and Professional Development
EOE/Accommodation Statement
Texas Association of Counties provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We are also committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact hr@county.org.
If you are excited about this role, we want to hear from you! Please send a cover letter and resume to hr@county.org.