Chambers County: Property Claims Success Stories, Part 3

July 29, 2020
By Brett Anderson, TAC Property Program Supervisor
Risk Management News

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This is part three of a four-part series that examines specific property claims filed by TAC Risk Management Pool (TAC RMP) members and their outcomes. See part two.

Key takeaway

Chambers County's preparedness by having an emergency plan and emergency team in place allowed it to recover from catastrophic events quickly and efficiently. Their close partnership with TAC RMP supported their recovery and helped the claims process go smoothly.

Member

Chambers County

Dates of loss

Aug. 27, 2017 – Sept. 20, 2019

Member contacts

George Barrera, Chambers County purchaser, and Tanya Lowrence, purchasing staff member

On Aug. 27, 2017, Hurricane Harvey slammed the Texas coast. Over the next several days, Texas sustained severe winds and heavy rain. On Sept. 20, 2019, Tropical Storm Imelda dropped a record amount of rain over a short period of time on of Texas.

Chambers County was one of the counties hardest hit by flooding and rain accumulation from both Hurricane Harvey and Tropical Storm Imelda. The county reported property damage claims to TAC RMP for both incidents.

Chambers County diligently acted quickly to get standing water, mud and debris cleaned out of their properties. TAC Risk Management Services staff provided referrals to vendors that could come to the county's assistance at the time of the disasters, when many companies were unavailable to help because they were affected or assisting other customers.

Through Chambers County's hard work and efforts to quickly address its flooding, it was for the most part able to avoid costly and time consuming secondary damages. The county's claims process ran smoothly and had very few challenges because of a successful partnership between TAC RMP and Chambers County.

Chambers County's resilience in the face of devastating events is in a large part due to its preparedness, hard work and ongoing successful partnership with those assisting them.

George Barrera and Tanya Lowrence comments:

 "From the very beginning of each storm, we were able to stay in constant contact with TAC Risk Management Services staff to move through the events with ease, precise and adequate timing. TAC was readily available for phone calls and emails, when we had questions or concerns TAC hit the ground running! We also had a very good "adjuster" assigned to our claim, Travis Alton of AS&G.

"Our TAC team was able to help us move through each storms' claim by providing one of the best emergency contractors for our recovery. The contractors worked well with our staff and TAC to keep the communication open and working smoothly and timely! TAC reached out to our Pool Coordinator immediately after the two storms.

"Chambers County was hit hard by two storms within a three-year span but we were made whole again with the help of our Risk Management team with TAC.

"Our team with TAC are like family to us! No two storms are alike but TAC is definitely one of a kind! Also, we had some departments call months later in some cases where they found storm damage and TAC was there to help us add to the claim."