Emergency Evacuation Medical and Prescription Information For TAC HEBP Members


Whether it’s hurricanes and floods, wildfires or other disasters, county officials and employees might be forced to evacuate at some point, upending their lives and posing difficulty maintaining the continuity of medical care. TAC’s Health and Employee Benefits Pool (TAC HEBP) has put together a guide for members with medical and prescription needs during an evacuation. 

Special arrangements have been made to assist TAC HEBP members in the event of an official evacuation. In the event of an official evacuation, TAC HEBP will notify Blue Cross Blue Shield and Caremark so they are ready to assist those that are faced with emergency medical situations. In the event of needing assistance refilling a prescription or accessing medical care in an unfamiliar community, TAC HEBP is ready to assist. 

TAC HEBP members should keep their Caremark and Blue Cross Blue Shield card with them if possible. The information on these cards helps to ensure there is minimal disruption in accessing necessary prescriptions and medical care. Both are nationwide networks and a customer service number is provided on the back of each card.

For customers of chain pharmacies:
Members who get their prescriptions at a large chain pharmacy — CVS, Wal-Mart, Walgreens, Brookshire Brothers or HEB for example — should be able to go to the local branch of that chain pharmacy and have prescriptions transferred to their current location for filling. Once the evacuation order is lifted, members will need to have prescriptions transferred back to their regular pharmacy. If there are no local branches accessible, please follow the instructions below.

For customers of local pharmacies:
If prescriptions are filled at a local pharmacy that is closed or is not accessible due to the evacuation, members will need to have a doctor call in a new prescription to

If a member cannot reach their local doctor to call in a prescription, they can see a doctor where they are located. Blue Cross Blue Shield of Texas has made health care records available electronically to physicians across the state so that patients can continue to receive excellent health care while away from home.

Important Numbers 

CaremarkCustomer Care: To temporarily change your address if you need mail order prescriptions delivered to your current location, call (800) 552-8159.

CaremarkMail Order Pharmacy:

For doctor to fax in a prescription (800) 378-0323

For doctor to call in a prescription (800) 378-5697

For Specialty Pharmacy Customers:
Cold Pack medicines are shipped via FedEx. Please call Specialty Pharmacies at (800) 237-2767.

Blue Cross Blue Shield of Texas: Customer Service (800) 521-2227

Texas Association of Counties: Health and Employee Benefits (800) 456-5974


 Feature Stories


 News & Columns